IT Services

As a client, you will find a team of technology experts working with you to clearly define a business need, then design and deliver the best, most economical IT services and solutions the industry has to offer. From the word GO, you will find us focused, committed, and trustworthy. Phix Systems Group staff bring experience backed by impacable references from local and national businesses. Our services are not limited to 'break/fix' solutions, confined to the knowledge of a well meaning IT enthusiast, or tied to a certain business vertical. Our services span the information technology spectrum and encompass horizontal business information technology needs covering the following areas:

Helpdesk Support

From assistance in handling simple problems or generic 'how to' questions to full blown network issues, Phix Sytems Group is here to help. All these queries are addressed first by a Tier 1 technician and then escalated. Most Tier 1 issues are generic or FAQS, which are answered either through the knowledge base of support system or in other forms to the support executive.  Most of these issues can be addressed remotely without the need for an onsite visit saving you money by not requiring an onsite visit as well as getting you or your employee back to work quickly. We will understand the problem, confirm whether the configuration set up is defined or not and then diagnose to isolate the technical difficulties. At Phix Systems Group we emphasis on high level of training to answer and attend to any queries from our end users


BUSINESS SOLUTIONS AND CONSULTING

It has not been that long ago when computers were rarely used for more than typing up a report, calculating numbers in a spreadsheet, and may be sending a file one bit at a time. Today, every Enterprise, from small businesses to large, geographically distributed organizations, rely on computing to get just about everything done. In response to this, software developers flooded the marketplace with products that address every need. However helpful these are, business principals now face new challenges: which of these products fill our needs today and can grow with us tomorrow? Can we configure this software for a better fit, do we adjust our business process, or are we better off just building our own? How do we implement a complex software systsem and stay focused on the day to day business? How do we get one software package, say our sales system which we bought from one vendor, to talk to another, say accounting, which came from a different vendor? And how do we make these systems accessible to a more mobile workforce yet keep them secure and protected from intrusion and hackers? Phix Systems Group Business Solutions and Consulting Services help businesses navigate through the terrain of buy or build decisions, project implementations, solution integration, system configuration, and migration to a secure but accessible environment. Whether you need to implement a packaged solution, develop a turn-key system, or supplement your resources with on-site staff working as a part of your team, Phix Systems Group can help.

Contact Us

Please feel free to contact us today with any questions, support or to see how Phix Systems Group can help your business.

Office Hours: M-F 9am-6pm

Phone: 239-250-8881

Email: info@PhixSystemsGroup.com

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